Self Service Center Feedback

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We Want Your Feedback

The Santa Clara County Self-Service website was designed to help you understand the Court system, work better with your own lawyer, or represent yourself in Court.

Your answers on the form below will help us make this site even better. When you’re done, click "Send Feedback" at the bottom of the page.

Thank you!

1. Why did you come to this website?

  For general information about the courts
  To learn how to prepare and file a lawsuit
  For a referral to a lawyer or other resource
  Other (specify):

2. If you are here to learn how to prepare and file a lawsuit, what kind of case do you have?

  General Civil
  Small Claims
  Probate
  Guardianship
  Conservatorship
  Traffic
  Juvenile Dependency
  Juvenile Delinquency
  Criminal
  Divorce
  District Attorney Child Support
  Child Custody for Unmarried Parents
  Domestic Violence
  Other

3. Have you tried to get legal help for the legal problem that brought you to this website today?

Yes
No

3a. If yes, where did you look for help?

  Bar Association
  Lawyer Referral Service
  Private lawyer
  Legal aid agency
  Paralegal
  Small Claims Advisor
  Other social service agency
  Friend/relative
  Yellow pages
  Self-help books
  Other websites
  Information handed out at court
  Information received over the phone from the court
  Other (specify):

4. Were you able to find legal help for the legal problem that brought you to this website today?

Yes
No

4a. If yes, where did you get help?

  Bar Association
  Lawyer Referral Service
  Private lawyer
  Legal aid agency
  Paralegal
  Small Claims Advisor
  Other social service agency
  Friend/relative
  Yellow pages
  Self-help books
  Other websites
  Information handed out at court
  Information received over the phone from the court
  Other (specify):

5. Do you have a lawyer?

Yes
No

5a. If you do not have a lawyer, why not?

  You decided to represent yourself.
  You do not have enough money to pay for a lawyer.
  Other (specify):

6. What do you think of this website?

  Helpful
  Somewhat helpful
  Not helpful
  Needs improvement.

7. Where do you access the Internet?

  Home
  Work
  Library
  School
  Other (specify):

8. How did you learn about this website?

  From Court personnel
  By surfing the web
  By referral from another source (specify below)
  Advertising in Santa Clara County
  Other (specify):

9. Have you used this website before?

Yes
No

9a. If yes, how many times?

  1 - 5
  6 - 10
  11 - 15
  16 - 20
  20 +

10. Do you need help in another language?

Yes
No

10a. If yes, what language?

  Spanish
  Vietnamese
  Chinese
  Japanese
  Other (specify):

11. Have you used other legal websites? If so, which ones?

12. Please tell us a little about yourself so we can give you better service. Gender:

Male
Female

12a. Education Level (how far did you get?):

  Grade School
  High School
  College
  Post Graduate

12b. What do you do now?

  Student
  Laborer
  Manufacturing
  Education (teacher, etc.,)
  Office Worker/clerical
  Manager/supervisor
  Professional/technical
  Unemployed/retired

13. What is your email address?

14. Use this space for any comments you have:

Thank you for your feedback.